Area/ District Manager (Retail & Restaurant)

Our Client

One of the world’s leading retails and food companies.

Job Summary

The role would be responsible for the overall managing of the shop’s operations and has full profit and loss responsibility of all shops in his/her district/area.

Responsibilities

  • Monthly analyses with each Shop Manager of the Profit and Loss Statements for all shops to identify areas of concern/improvement.
  • Devising, together with the Country Operations Manager and Shop Managers, strategies to improve profit performance.
  • Weekly analysis and reviews of staff scheduling in all the shops.
  • Devising, together with the Country Operations Manager and Shop Managers, topline improvement strategies.
  • Working closely with the Marketing department to identify, plan and implement local shop marketing activities and promotions to achieve topline targets.
  • Devising strategies to maintain and improve customer service standards.
  • Ensuring the smooth roll-out of all Marketing plans and new menu items.
  • Devising strategies to maintain and improve high standards of operational excellence to meet ESP targets.
  • Conducting regular unannounced ESP audits to ensure all ESP guidelines are met.
  • Ensuring that all outstanding repairs and maintenance matters in all shops are dealt with timeously and economically.
  • Ensuring that all shops comply with local health and safety standards/regulation.
  • Regular weekly shop visits and monthly documented business reviews with the Shop Managers.
  • Conducting weekly cash audits in each of the shops under his/her care.
  • Weekly reviewing and approval of petty cash purchases of all shops within his/her area.
  • Ensuring shops have ordered sufficient stocks and raw materials.
  • Regular performance evaluation sessions with all direct subordinates.
  • Assisting direct subordinates to devise performance improvement plans.
  • Regular coaching of shop managers.
  • Interviewing of all potential Shop Managers and Assistant Managers.
  • Ensuring the rollout and implementation, and from time to time, the presentation of training tools such as, Leadership program, Essentials, Management Training Centre, etc.
  • Ensuring the dedicated MTC (Management Training Centre) is operated according to global training requirements.
  • Training of new shop managers.
  • Ensuring smooth and on-time openings of new and refurbished shops.
  • Dealing directly with all customer complaints.
  • Managing of the annual leaves of all direct subordinates.
  • Promptly and decisively dealing with poor performance.
  • Formulating Weekly and Monthly Reports.
  • Completing all daily, weekly and monthly administration as required by the company.
  • Approving Purchase Orders where required.
  • Assisting with License applications and renewals where required.
  • Organizing and managing ad-hoc off-site catering events.
  • Dealing directly with customers for bulk purchases.
  • Leading regular weekly/monthly Shop Operations meetings in his/her area following up on business performance and strategy alignment.
  • Any other reasonable duties as requested by his/her direct or indirect superiors.

This position is open to Thai applicants only. Due to the volume of applications, we regret only shortlisted candidates will be notified.

APPLY

Job Details

  • Location: Bangkok, Thailand
  • Seniority: Mid-Senior Level
  • Industry: Retail, Restaurant
  • Employment Type: Full-time
  • Job Functions: Sales
  • Salary: 80k – 90k Thai Baht per month

Consultant’s Contact

Marc Sonart | marcs@vhrconsultancy.com
APPLY