System Support Engineer (SQL and PL/SQL)

Our Client

A well established European based company specialized in Warehouse Management System

Responsibilities

The role of the System Support Engineer is to provide technical remote support to the customer. Develops and delivers best-in-class automation solutions for Warehouse Management Systems, logistics processes and AS/RS systems.

  • Take ownership of complete incident resolution with a professional, customer-centric attitude.
  • Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.
  • Close tickets in a timely manner following incident resolution
  • Maintain an accurate record of activities using office tools and Incident Management software.
  • Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.
  • Assist the Global Help Desk Coordinators to answer and log incidents in CRM on an as-needed basis

Requirements

  • Diploma or Bachelor’s degree in Computer Science / Software Engineering or equivalent.
  • Coursework involving basic to intermediate SQL and PL/SQL.
  • Minimum 1-2 years’ experience in technical and helpdesk support.
  • Excellent written and verbal English communication.
  • Ability to multi-task and work independently as well as in a group setting.
  • Experience in troubleshooting complex problems.
  • Experience working with international customers.
  • Knowledge of Warehouse Management Systems, logistics processes and AS/RS systems

This position is open to Malaysian applicants only. Due to the volume of applications, we regret only shortlisted candidates will be notified.

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Job Details

  • Location: Petaling Jaya
  • Seniority: Associate Level (Single Contributor)
  • Industry: Warehouse Management Systems, logistics processes
  • Employment Type: Full-time
  • Job Functions: Engineering, Technical Sales, Technical Support
  • Working Hours: 4 days week, 12 hours working hours
  • Salary: RM 3,500 – RM 5,000 per month (13 months)

Consultant’s Contact

Vivi Tan | vivi@vhrconsultancy.com
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