Customer Experience Manager (Lingerie)

Our Client

Our client retails luxury and lifestyle products in Southeast Asia. The company offers products ranging from fashion and accessories, timepieces and jewellery, perfume and cosmetics, to confectionary and dining concepts, and fine foods and cafes.


  • Assists the Senior Store Manager in the overall management of the store
  • Assumes total store leadership in absence of the Senior Store Manager and is a partner in the strategic planning of short and long-term goals
  • Leads the sales floor and drives store results through the selling team
  • Leads and develops leaders and associates in various roles and levels including managers and associates
  • Manages competing priorities and business complexities in our higher volume stores, while delivering a memorable customer experience
  • Develops and executes short and long-term strategies to drive top line sales
  • Role models, coaches and develops best-in-class selling behaviours
  • Leads and inspires associates to unlock the individual potential for extraordinary selling results
  • Accountable for the development of associates’ product knowledge which in turn, enables high-performance selling
  • Responsible for the talent lifecycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
  • Leads direct reports to maintain merchandise presentation standards while selling


  • Minimum Diploma in Retail Management
  • Minimum 5-years’ experience in a retail managerial role in Luxury Retail
  • Must be comfortable to work in the Store; on shift work basis and weekends
  • Proven ability to lead a pay-for-performance selling team preferred
  • Demonstrates the ability to improve customer satisfaction and drive customer loyalty
  • Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
  • Demonstrates the ability to manage complex and competing priorities through time management and organisational skills
  • Demonstrates excellent visual merchandising skills
  • Fluent in English and Bahasa Indonesia both in written and spoken. Knowledge of other languages is an added advantage

This position is open to Indonesian applicants only. Due to the volume of applications, we regret only shortlisted candidates will be notified.


Job Details

  • Location: Jakarta, Indonesia
  • Seniority: Mid-Senior Level
  • Industry: Retail Conglomerate
  • Employment Type: Full-time
  • Job Functions: Sales, Marketing, Customer Services
  • Salary: IDR 12 – IDR 14 Mio/month

Consultant’s Contact

Romi Rea |