System Support Engineer (SQL and PL/SQL)

Our Client

A well established European based company specialized in Warehouse Management System


The role of the System Support Engineer is to provide technical remote support to the customer. Develops and delivers best-in-class automation solutions for Warehouse Management Systems, logistics processes and AS/RS systems.

  • Take ownership of complete incident resolution with a professional, customer-centric attitude.
  • Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.
  • Close tickets in a timely manner following incident resolution
  • Maintain an accurate record of activities using office tools and Incident Management software.
  • Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.
  • Assist the Global Help Desk Coordinators to answer and log incidents in CRM on an as-needed basis


  • Diploma or Bachelor’s degree in Computer Science / Software Engineering or equivalent.
  • Coursework involving basic to intermediate SQL and PL/SQL.
  • Minimum 1-2 years’ experience in technical and helpdesk support.
  • Excellent written and verbal English communication.
  • Ability to multi-task and work independently as well as in a group setting.
  • Experience in troubleshooting complex problems.
  • Experience working with international customers.
  • Knowledge of Warehouse Management Systems, logistics processes and AS/RS systems

This position is open to Malaysian applicants only. Due to the volume of applications, we regret only shortlisted candidates will be notified.


Job Details

  • Location: Petaling Jaya
  • Seniority: Associate Level (Single Contributor)
  • Industry: Warehouse Management Systems, logistics processes
  • Employment Type: Full-time
  • Job Functions: Engineering, Technical Sales, Technical Support
  • Working Hours: 4 days week, 12 hours working hours
  • Salary: RM 3,500 – RM 5,000 per month (13 months)

Consultant’s Contact

Vivi Tan |